Our commitment to service | Silentia

Our commitment to service

“You can count on us.”
“We’ve got your back.”
“Call us if you need anything.”

How many times have we heard these words from family and friends in times of need or if we have problems or troubles?

When you invest in the Silentia Screen System, no matter how many screens you purchase, you join our family! You can count on our ongoing service and customer support from the initial purchase throughout the life of your screens.

Introduction and learning

From fact-finding to product comparisons to purchase, we are there to understand your needs, answer your questions, and make recommendations. We work with you directly or with your advisory team to ensure that you get the right solution.

One of the ways we better understand your needs is to facilitate a demonstration or install a mockup solution. This can be a crucial step in the decision-making process as it enables your team to see the screen system in action and assess its suitability for their needs. It also serves as an important opportunity for us to meet you and explore your space in-person.


Service and support

Our commitment to service and support starts from the day you receive your screens.

Silentia provides detailed instructions for installation to ensure a smooth and easy installation process. Our team is available to provide guidance, answer any questions, or address concerns that may arise. We have experience collaborating with nursing, facility managers, construction teams, and third-party contractors to ensure correct and efficient installations.

A crucial part of working with hospital partners is providing onboarding training and demonstrations to hospital staff to ensure they understand how to use the screens effectively. Our team will demonstrate how to install, use, and clean our screens, and even instruct on performing minor repairs if requested.

We want our customers to get the most out of our screens, so we’ve created an extensive library of instructional videos. Check them out our Installation page or YouTube channel!

Commitment to ongoing care

Silentia privacy screens have a proven lifetime of more than 10 years. Due to the sustainability of our system based on long product lifetimes, we ensure you have a point of contact over the life of your purchase. Just knowing that you will have someone to reach out to at any time should give you and your staff peace of mind.

In most cases, if anything breaks or is not performing up to expectations, we can look at the problem and resolve it with an easy fix. Our screens feature a modular design that allows for easy repairability of the separate components.

We also monitor progress to see if the screens chosen are proving their worth in your changing world. How does the solution work in your daily routine? How do the screens fit into the traffic pattern of the department? Does the size and placement of the screens still address your needs?

These are questions you can discuss with our representatives at any time or during a partnership review. This allows us to make sure they are working properly, determine if they need maintenance, or perform general observations on use.

Our commitment to providing ongoing care and consultation ensures that we will be there for you every step of the way. Reach out to us anytime by phone or email. Just remember you’re not alone once you purchase you’ve joined the Silentia family.

Contact our service team to request information or learn more about our commitment to service.


This article was written by Michele Tupitza, Office Administrator, at Silentia Inc.

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